Customer support AI tools

A

Assembled

Customer support

Workforce management built for the AI era — unifying human agents, AI, and BPOs in one platform

Custom pricing — demo/contact sales required; no public pricing listed

b

boost.ai

Customer support

Conversational AI platform built for regulated enterprises — automate CX with confidence and control

Enterprise pricing — contact for custom demo and quote

B

Botpress

Free

Customer support

The enterprise-grade AI agent platform for customer support

Free tier available · No per-seat cost · Enterprise pricing on request

C

Capacity

Customer support

Unified AI platform for customer support — AI agents across every channel, orchestrated to automate, assist, analyze, and engage.

Custom pricing; no public free tier — book a demo for quotes

C

Certainly

Free

Customer support

AI Agents for Customer Experience — automate support, sales, and engagement at scale

Free trial available · Paid plans vary by usage and features

C

Chatbase

Free

Customer support

AI Agents for Customer Experience & Support

Free ($0/mo, 50 credits, 1 member); Hobby ($40/mo, 700 credits, 2 members); Standard ($150/mo, 4,000 credits, 3 members); Pro ($500/mo, 15,000 credits, 5 members); Enterprise (custom). 20% off yearly plans.

C

Cognigy

Customer support

Generative & conversational AI-powered customer service agents for enterprise businesses

Enterprise pricing — contact sales for a demo and custom quote

D

Decagon

Free

Customer support

The AI concierge for every customer

D

Dixa

Customer support

The Agentic CS Platform Behind Exceptional Ecommerce Brands

Paid plans; pricing available on request (book a demo)

F

Forethought

Customer support

Enterprise AI agents for end-to-end customer support automation

Enterprise pricing; proof of concept available on request

F

Freshdesk

Free

Customer support

AI-powered customer service platform that puts people first, resolving complexity from day one

Free trial available · Paid plans vary; contact sales for enterprise pricing

G

Genesys Cloud CX

Customer support

AI-powered customer experience platform for loyal customers and efficient teams

Custom enterprise pricing — plans available on request; 54-day avg go-live

G

Gladly

Customer support

The only AI built for LTV — customer experience that drives devotion, not just deflection.

Enterprise pricing — contact for a demo/quote; no public pricing listed.

H

Helpshift

Customer support

AI-Native Player Engagement Platform for Gaming — Support, Engagement, Trust & Safety, and Community

Enterprise pricing; contact sales for a demo and custom quote.

K

Kustomer

Customer support

AI-native customer service platform that turns every interaction into a lasting relationship

Enterprise pricing — schedule a demo for a custom quote

N

NICE CXone

Customer support

The enterprise AI platform built to elevate customer experience at scale

Enterprise pricing; custom quotes. See nice.com/pricing for details.

S

Siena AI

Customer support

Empathic AI Agents for commerce

$750/month platform fee for core AI engine and unlimited sandbox; $0.90 per automated ticket; expert onboarding plus dedicated Slack support included.

T

Talkdesk

Customer support

AI-powered customer experience automation for modern contact centers

Four tiers: Digital Essentials ($85/user/month), Voice Essentials ($105/user/month), Elite ($165/user/month), Industry Experience Clouds ($225/user/month). Talkdesk Express available for small businesses (under 50 employees) with 25 licenses and $100 free credit, no commitment required.

Z

Zendesk

Free

Customer support

AI-powered service platform that delivers real resolutions, not just deflections

14-day free trial · Paid plans vary by tier; free for qualified startups (up to 2 years)

Z

Zendesk AI Agents (formerly Ultimate.ai)

Free

Customer support

Self-improving AI agents for customer service that learn from every resolution

14-day free trial · Paid plans vary; contact Zendesk for pricing