Chatbase

Free tier

AI Agents for Customer Experience & Support

Free tier available·All audiences·Powered by Multiple (OpenAI, Anthropic, Google Gemini, DeepSeek, Meta, MoonshotAI, Mistral, Z.ai)·API available

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Key strengths

Multi-channel deployment (chat, email, voice, WhatsApp, Slack)No-code agent builderHelpdesk with AI and human collaborationEnterprise-grade security (GDPR, SOC 2 Type II, HIPAA)Support for multiple LLM providersProcedures and guardrails for agent controlAnalytics on topics, sentiment, and trends

Free tier + paid plans · from $40 USD/mo

Facts verified against chatbase.co on Oct 5, 2026

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Chatbase — Technical Overview

Chatbase is a freemium AI agent platform that enables developers and engineering teams to build, deploy, and manage AI-powered customer experience agents across chat, email, and voice channels. The platform supports multiple LLM backends — including models from OpenAI, Anthropic, Google Gemini, DeepSeek, Meta, MoonshotAI, Mistral, and Z.ai — giving teams flexibility in model selection without being locked into a single provider.

Key technical capabilities include:

REST API for programmatic agent management and integration into existing stacks
Multi-channel deployment across web chat, email, voice, WhatsApp, Slack, Messenger, and Instagram
Procedures and guardrails for fine-grained agent behavior control and safety boundaries
Helpdesk with AI/human collaboration, supporting escalation workflows
Native integrations with CRMs, helpdesks, and commerce platforms (Salesforce, Zendesk, HubSpot, Intercom, Shopify, Stripe, Zapier, Twilio, and more)
Analytics covering topics, sentiment, and trends for agent performance monitoring
Enterprise-grade compliance: GDPR, SOC 2 Type II, and HIPAA certifications

Pricing scales from a free tier (50 credits/mo, 1 member) through Hobby ($40/mo), Standard ($150/mo), Pro ($500/mo), and custom Enterprise plans. A 20% discount applies to annual billing.

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