Assembled

Workforce management built for the AI era — unifying human agents, AI, and BPOs in one platform

Enterprise·All audiences·Powered by Anthropic (Claude)·API available

Key strengths

Unified platform for human agents, AI agents, and BPO vendorsML-based forecasting and AI-powered schedulingOmnichannel AI agents (chat, email, voice, SMS)Real-time analytics and workforce visibility dashboardSOC 2, GDPR, and HIPAA compliant enterprise security

Enterprise pricing

San Francisco, USA

Founded 2018

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Assembled is a cloud-based WFM and AI agent platform that integrates ML-based forecasting with agentic workflow automation across chat, email, voice, and SMS channels. Its architecture brings together scheduling optimization, real-time capacity data, and AI agent orchestration under one API-connected platform. The system integrates with the broader customer support tech stack via native connectors and a documented REST API. It is SOC 2, GDPR, and HIPAA compliant, with granular permissioning, audit-readiness, and built-in guardrails for policy enforcement across all AI interactions.

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