NICE CXone

The enterprise AI platform built to elevate customer experience at scale

Enterprise·All audiences·Powered by NICE proprietary AI (purpose-built for CX)·API available

Key strengths

Purpose-built CX AI handling 25B+ interactions annuallyUnified platform covering self-service, agent assist, and workforce management11-time Gartner Magic Quadrant Leader for Contact Center as a ServiceOmnichannel engagement across voice, digital, and outbound channelsAI-powered workforce management with 100% interaction analytics and quality evaluation

Enterprise pricing

Hoboken, USA

Founded 1986

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NICE CXone is built on an open-cloud architecture that combines purpose-built CX AI with RESTful APIs and robust SDKs for deep customization. The platform's connected intelligence layer orchestrates human and AI agents across omnichannel touchpoints — voice, digital, and outbound — while a unified data foundation enables real-time analytics on 100% of interactions. AI capabilities span agentic experience automation (autonomous AI agents), engagement orchestration (smart routing, IVR, workflow), and workforce empowerment (AI-driven forecasting, quality management, and copilots). Integration is facilitated through pre-built connectors and the CXexchange Marketplace, enabling seamless connectivity with CRMs, ticketing systems, and third-party AI providers including Cognigy.

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Compare head-to-head:NICE CXone vs Genesys Cloud CX NICE CXone vs Kustomer NICE CXone vs Capacity

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