Freshdesk

Free tier

AI-powered customer service platform that puts people first, resolving complexity from day one

Free tier available·All audiences·Powered by Freshworks (Freddy AI)·API available

Key strengths

Freddy AI agents that autonomously resolve complex and repetitive queries 24/7Omnichannel support unifying email, chat, phone, and social in one workspaceReady-to-launch Vertical AI Agents with 50+ prebuilt agentic workflowsAI Copilot for human agents with summaries, reply suggestions, and live translationsTrusted by 74,000+ businesses with up to 80% query resolution via AI

Free tier + paid plans

San Mateo, USA

Founded 2010

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Freshdesk is a cloud-based SaaS helpdesk platform built around the Freddy AI engine, which powers three distinct AI layers: AI Agents (autonomous resolution bots), AI Copilot (agent-assist with suggestions, translations, and summaries), and AI Insights (proactive analytics for team leads). The platform exposes REST APIs for ticketing, contacts, and conversations, and offers a rich integration ecosystem for connecting business tools. Vertically specialized AI Agents can be launched in minutes using 50+ prebuilt agentic workflows. The Freshdesk Command Center aggregates omnichannel conversations, AI signals, and customer context into a single unified view, supporting advanced routing, SLA management, and sentiment-based prioritization through its workflow automation engine.

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