Talkdesk

Name: Talkdesk
Price: 85 USD

AI-powered customer experience automation for modern contact centers

Paid·All audiences·Powered by Talkdesk proprietary AI·API available

Key strengths

AI-powered autonomous agents for CX automationMulti-agent orchestrationIndustry-specific pre-trained AI agentsOmnichannel engagement (voice, digital, SMS, social)Real-time AI copilot for human agentsVoice biometrics and identity verificationWorkforce engagement managementInteraction & quality analytics

Paid only · from $85 USD/mo

San Francisco, USA

Founded 2011

Facts verified against talkdesk.com on Oct 5, 2026

Recent changes

Oct 5, 2026Pricing model: enterprise → paid only
Oct 5, 2026Plans updated: Four tiers: Digital Essentials ($85/user/month), Voice Essentials ($105/user/month), Elite ($165/user/month), Industry Experience Clouds ($225/user/month). Talkdesk Express available for small businesses (under 50 employees) with 25 licenses and $100 free credit, no commitment required.

What's changed across AI tools →

Get alerts when Talkdesk changes

Free. We'll email you when pricing, the free tier, API access or open-source status changes.

No ratings yet

Talkdesk — Technical Overview

Tagline: CCaaS for people. CXA for AI.

Talkdesk is a cloud contact center platform (CCaaS) with a strong focus on Customer Experience Automation (CXA) via AI-native architecture. Key technical capabilities include:

Multi-agent AI orchestration — coordinate multiple autonomous AI agents across a single customer interaction
Industry-specific pre-trained AI agents — purpose-built models for verticals including financial services, insurance, healthcare, retail, travel, utilities, and government
Real-time AI copilot — surfaces contextual guidance to human agents during live interactions
Omnichannel routing — unified handling of voice, digital, SMS, and social channels via Studio & Routing
Voice biometrics & identity verification — passive and active authentication integrated into the contact flow
Workforce engagement management (WEM) — scheduling, quality management, and performance tooling
Interaction & quality analytics — conversation intelligence across all channels

Integrations & Extensibility:

AppConnect — marketplace for third-party app integrations
Connections API — programmatic access to connect external systems and data sources
Epic — native integration for healthcare EHR workflows
Studio & Routing — visual flow builder and routing engine for call/interaction logic

API: Available. Developers can use the Connections API to build custom integrations and extend platform functionality.

Pricing: Four tiers — Digital Essentials ($85/user/month), Voice Essentials ($105/user/month), Elite ($165/user/month), Industry Experience Clouds ($225/user/month). Talkdesk Express targets teams under 50 employees (25 licenses, $100 free credit, no commitment). A free tier is available.

Alternatives