Forethought
Enterprise AI agents for end-to-end customer support automation
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Forethought is a multi-agentic AI system that orchestrates specialized agents — Discover, Solve, Triage, QA, and Copilot — across chat, email, voice, Slack, and headless API channels. Each agent leverages machine learning trained on a customer's own ticket history and knowledge base to reason, decide, and act in accordance with configurable business policies. The platform integrates with major helpdesks (Zendesk, Salesforce, Intercom, Freshdesk) via native connectors and exposes a headless API for embedding AI into custom workflows. Classification models (pre-built or custom) tag, prioritize, and route tickets automatically before any human agent touches them.
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