Gladly

The only AI built for LTV — customer experience that drives devotion, not just deflection.

Enterprise·All audiences·API available

Key strengths

Customer lifetime value (LTV) focused AI — not just cost-cutting deflectionOmnichannel support across voice, chat, SMS, email, and social from a single viewLifelong conversation history carries across all channels per customerBusiness-user friendly — Guides written in plain English, no engineers neededSeamless AI-to-human handoff with emotional intelligence and intent recognition

Enterprise pricing

San Francisco, USA

Founded 2014

Get alerts when Gladly changes

Free. We'll email you when pricing, the free tier, API access or open-source status changes.

No ratings yet

Gladly is a cloud-based CX platform with an omnichannel architecture that unifies voice, chat, SMS, email, and social media into a single customer timeline — enabling persistent, cross-channel context throughout the customer lifecycle. Its AI layer uses intent recognition and customer-specific knowledge to either resolve conversations end-to-end or intelligently route to a human agent via Gladly Team or third-party CX platforms. Configuration is handled through plain-English "Guides" — no-code policy and behavior definitions — plus one-click product catalog ingestion, making it accessible to CX operations teams without engineering overhead. The platform exposes an API reference and implementation guides for custom integrations.

Alternatives