Helpshift

AI-Native Player Engagement Platform for Gaming — Support, Engagement, Trust & Safety, and Community

Enterprise·All audiences·API available

Key strengths

70%+ automation rates for player support ticketsGaming-native SDKs for mobile, PC, web, and console (QR handoff)End-to-end platform covering support, engagement, trust & safety, and communityReal-time AI moderation and policy enforcement across channelsMachine translation supporting 70+ languages via Language AI

Enterprise pricing

San Francisco, USA

Founded 2011

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Helpshift is architected around a gaming-native SDK layer (mobile, PC, web, and console via QR code handoff) that feeds into a unified player context engine, enabling context-aware AI agents and human agent workflows from a single data model. The platform includes specialized AI components — Care AI for autonomous issue resolution, Guard AI for real-time conversation monitoring, AI Agent Copilot for agent productivity, and Language AI for 70+ language machine translation. It exposes developer guides, SDKs, and APIs for deep integration into game clients and backend systems. Enterprise-grade compliance, data privacy, and security controls are embedded at the platform level, not bolted on.

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