Capacity
Unified AI platform for customer support — AI agents across every channel, orchestrated to automate, assist, analyze, and engage.
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Capacity is built around an AI Knowledge Orchestration layer that trains once and powers all agents and workflows consistently across channels. It provides a developer platform (Dev Platform) for custom integrations and workflow automation, alongside pre-built connectors to CRMs, helpdesks, and communication tools. The platform exposes APIs for building and deploying AI agents, automating backend workflows, and embedding AI into existing stacks. It supports real-time transcription, screen recording, and conversation intelligence pipelines, and offers a no-code/low-code Builder Agents environment for creating and deploying custom AI agents without deep ML expertise.
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