Capacity is built around an AI Knowledge Orchestration layer that trains once and powers all agents and workflows consistently across channels. It provides a developer platform (Dev Platform) for custom integrations and workflow automation, alongside pre-built connectors to CRMs, helpdesks, and communication tools. The platform exposes APIs for building and deploying AI agents, automating backend workflows, and embedding AI into existing stacks. It supports real-time transcription, screen recording, and conversation intelligence pipelines, and offers a no-code/low-code Builder Agents environment for creating and deploying custom AI agents without deep ML expertise.