Helpshift
AI-Native Player Engagement Platform for Gaming — Support, Engagement, Trust & Safety, and Community
Enterprise·All audiences·API available
Key strengths
70%+ automation rates for player support ticketsGaming-native SDKs for mobile, PC, web, and console (QR handoff)End-to-end platform covering support, engagement, trust & safety, and communityReal-time AI moderation and policy enforcement across channelsMachine translation supporting 70+ languages via Language AI
Enterprise pricing
San Francisco, USA
Founded 2011
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Technical Integration Guide
SDK Integration
Helpshift offers platform-native SDKs for iOS, Android, PC, and Web. Embed the SDK in your game client to surface in-game support UI, pass player context (user ID, session data, purchase history), and trigger support flows without breaking player immersion.
// iOS Swift example (conceptual)
HelpshiftCore.install(withPlatformId: "YOUR_PLATFORM_ID",
domain: "YOUR_DOMAIN.helpshift.com",
config: ["enableInAppNotification": true])
Console QR Handoff
For console platforms (PlayStation, Xbox), generate a Helpshift QR code that carries full session and player context. Players scan with their mobile device and continue the support conversation seamlessly.
Key AI Modules
| Module | Function |
|---|---|
| Care AI | Autonomous issue resolution via context-aware conversational agents |
| Guard AI | Real-time monitoring of AI and human conversations for policy compliance |
| AI Agent Copilot | In-queue AI assistant surfacing suggested responses and next-best actions |
| Engage AI | NLP-driven player data insights and proactive retention recommendations |
| Language AI | Machine translation across 70+ languages with gaming-domain tuning |
APIs & Developer Resources
- RESTful APIs for ticket management, user segmentation, and workflow automation
- Webhooks for real-time event streaming to your data warehouse or CRM
- Developer guides and integration docs available at the Helpshift Knowledge Base
- Custom Bot & Automation builder for no-code workflow configuration