Helpshift

Technical Integration Guide

SDK Integration

Helpshift offers platform-native SDKs for iOS, Android, PC, and Web. Embed the SDK in your game client to surface in-game support UI, pass player context (user ID, session data, purchase history), and trigger support flows without breaking player immersion.

// iOS Swift example (conceptual)
HelpshiftCore.install(withPlatformId: "YOUR_PLATFORM_ID",
                      domain: "YOUR_DOMAIN.helpshift.com",
                      config: ["enableInAppNotification": true])

Console QR Handoff

For console platforms (PlayStation, Xbox), generate a Helpshift QR code that carries full session and player context. Players scan with their mobile device and continue the support conversation seamlessly.

Key AI Modules

Module	Function
Care AI	Autonomous issue resolution via context-aware conversational agents
Guard AI	Real-time monitoring of AI and human conversations for policy compliance
AI Agent Copilot	In-queue AI assistant surfacing suggested responses and next-best actions
Engage AI	NLP-driven player data insights and proactive retention recommendations
Language AI	Machine translation across 70+ languages with gaming-domain tuning

APIs & Developer Resources

• RESTful APIs for ticket management, user segmentation, and workflow automation
• Webhooks for real-time event streaming to your data warehouse or CRM
• Developer guides and integration docs available at the Helpshift Knowledge Base
• Custom Bot & Automation builder for no-code workflow configuration