Gladly

The only AI built for LTV — customer experience that drives devotion, not just deflection.

Enterprise·All audiences·API available

Key strengths

Customer lifetime value (LTV) focused AI — not just cost-cutting deflectionOmnichannel support across voice, chat, SMS, email, and social from a single viewLifelong conversation history carries across all channels per customerBusiness-user friendly — Guides written in plain English, no engineers neededSeamless AI-to-human handoff with emotional intelligence and intent recognition

Enterprise pricing

San Francisco, USA

Founded 2014

Get alerts when Gladly changes

Free. We'll email you when pricing, the free tier, API access or open-source status changes.

No ratings yet

Omnichannel platform integration — Connect voice, SMS, email, chat, and social into a unified customer data model with persistent threading across sessions.
AI behavior configuration via Guides — Define escalation logic, response tone, and action triggers in plain English without training custom ML models.
CRM/data sync via API — Use Gladly's API to push/pull customer conversation history and resolution data into external CRMs or data warehouses.
Intent-based routing — Configure AI to detect customer intent and route to the appropriate resolution path (self-serve vs. agent) based on complexity and sentiment signals.
Product catalog-aware AI responses — Ingest full product data so the AI can answer product-specific queries with accurate, up-to-date information at scale.
Agent assist workflows — Deploy Gladly Team as an agent workspace where AI surfaces relevant context, suggested responses, and action shortcuts to human reps.