AI WikiAI Wiki

Certainly vs Gladly

Side-by-side comparison of Certainly and Gladly: pricing, features, API access, and community ratings.

AI comparison summary

TL;DR: Certainly offers a freemium, no-code solution ideal for quick deployment across basic support and sales workflows, with strong e-commerce integrations. Gladly is an enterprise-only platform that distinguishes itself by optimizing for customer lifetime value rather than pure deflection metrics, maintaining unified conversation histories across all touchpoints including voice. Choose Certainly for accessible, cost-effective automation; choose Gladly if you're prioritizing long-term customer relationships and can invest in an enterprise solution with more sophisticated customer context tracking.

Certainly
Certainly

AI Agents for Customer Experience — automate support, sales, and engagement at scale

Visit
Gladly
Gladly

The only AI built for LTV — customer experience that drives devotion, not just deflection.

Visit
Category
Customer support
Customer support
Pricing
Freemium
Enterprise
Starting price
Free tier
Audience
All audiences
All audiences
API available
Open source
Self-hostable
Model provider
OpenAI
Founded
2017
2014
Headquarters
Copenhagen, Denmark
San Francisco, USA
Key strengths
  • ·No-code AI agent builder for customer experience
  • ·Omnichannel support across chat, email, and messaging platforms
  • ·Native e-commerce and CRM integrations
  • ·Multilingual AI conversations out of the box
  • ·Customer lifetime value (LTV) focused AI — not just cost-cutting deflection
  • ·Omnichannel support across voice, chat, SMS, email, and social from a single view
  • ·Lifelong conversation history carries across all channels per customer
  • ·Business-user friendly — Guides written in plain English, no engineers needed
Customize this comparison