Gladly

The only AI built for LTV — customer experience that drives devotion, not just deflection.

Enterprise·All audiences·API available

Key strengths

Customer lifetime value (LTV) focused AI — not just cost-cutting deflectionOmnichannel support across voice, chat, SMS, email, and social from a single viewLifelong conversation history carries across all channels per customerBusiness-user friendly — Guides written in plain English, no engineers neededSeamless AI-to-human handoff with emotional intelligence and intent recognition

Enterprise pricing

San Francisco, USA

Founded 2014

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Technical Setup & Integration

API Reference

Gladly provides a documented API reference and implementation guides available from the support/developer portal (linked in the site footer). These cover authentication, conversation data retrieval, and webhook configuration.

Key Integration Patterns

Omnichannel Routing — Connect voice, chat, SMS, email, and social channels through Gladly's unified platform; each channel feeds into a single persistent customer timeline.
AI Guides (No-Code Configuration) — Define AI behavior, escalation logic, and brand tone using plain-English Guides. No ML engineering required — CX ops teams own the configuration.
Product Catalog Ingestion — One-click import of your product catalog enables the AI to reference real inventory and product data in customer conversations.
Human-in-the-Loop — Configure thresholds for AI-to-agent handoff; Gladly Team serves as the native agent workspace, or integrate with existing CX platforms.
Conversation History API — Access lifelong customer conversation records programmatically to power analytics, personalization, or external CRM sync.

Key Parameters & Concepts

Concept	Description
Guides	Plain-English AI behavior policies (brand voice, escalation, actions)
Customer Timeline	Persistent, cross-channel conversation history per customer
AI Resolution Rate	% of conversations handled end-to-end without a human agent
Gladly Team	Native agent workspace for human-assisted conversations

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