Alternatives

Best Freshdesk alternatives

10 tools similar to Freshdesk, ranked by how closely they match what it does among customer support. 3 have a free option.

Freshdesk alternatives at a glance

Tool	Pricing	Compare
Freshdesk(this tool)	Freemium
Zendesk	Freemium	vs Freshdesk
Forethought	Enterprise	vs Freshdesk
Kustomer	Enterprise	vs Freshdesk
Talkdesk	Paid · from $85/mo
Botpress	Freemium
Certainly	Freemium
NICE CXone	Enterprise
Capacity	Paid
Assembled	Enterprise
Dixa	Paid

Top 10 alternatives to Freshdesk

Zendesk

Free

Customer support

AI-powered service platform that delivers real resolutions, not just deflections

14-day free trial · Paid plans vary by tier; free for qualified startups (up to 2 years)

SlackSalesforceShopifyJira+1

Free tierEveryoneAPI

Zendesk AI (proprietary, with Forethought integration)10M+ users

Forethought

Customer support

Enterprise AI agents for end-to-end customer support automation

Enterprise pricing; proof of concept available on request

ZendeskSalesforceSlackIntercom+1

EnterpriseEveryoneAPI

Growing

Kustomer

Customer support

AI-native customer service platform that turns every interaction into a lasting relationship

Enterprise pricing — schedule a demo for a custom quote

ShopifySalesforceSlackZendesk+1

EnterpriseEveryoneAPI

Growing

Talkdesk

Customer support

AI-powered customer experience automation for modern contact centers

Four tiers: Digital Essentials ($85/user/month), Voice Essentials ($105/user/month), Elite ($165/user/month), Industry Experience Clouds ($225/user/month). Talkdesk Express available for small businesses (under 50 employees) with 25 licenses and $100 free credit, no commitment required.

SalesforceZendeskServiceNowMicrosoft Teams+1

PaidEveryoneAPI

Talkdesk proprietary AIPopular