Dixa

The Agentic CS Platform Behind Exceptional Ecommerce Brands

Paid·All audiences·API available

Key strengths

Mim AI Agent resolves up to 80% of inquiries autonomouslyUnified omnichannel workspace — chat, email, phone, WhatsApp, social in one screenVisual no-code workflow automation and intelligent conversation routingAuto-QA scoring and advanced analytics across all channelsFast deployment — go live in days using existing knowledge base

Paid only

Copenhagen, Denmark

Founded 2015

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AI agent deployment — Configure Mim to autonomously resolve high-volume queries (order tracking, returns, FAQs) via chat, email, and WhatsApp using your existing knowledge base.
No-code automation builder — Build complex conversation routing trees, auto-tagging rules, and escalation flows visually without engineering involvement.
Ecommerce system integration — Pull live order data, loyalty status, and purchase history into the agent workspace via native integrations with OMS and CRM platforms.
Auto-QA pipeline — Automatically score 100% of conversations against configurable quality criteria; surface outliers and coaching signals without manual review.
API-driven custom workflows — Use the Dixa API to push external data into conversations, build custom reporting pipelines, or trigger downstream actions in your tech stack on conversation events.
Peak volume scaling — Route overnight, weekend, and seasonal inquiry surges to Mim without additional seasonal hires, with full escalation fallback to human agents.