Dixa

Developer Resources & Technical Setup

API Access

Dixa provides an API Documentation portal (accessible via the Help Center) for building custom integrations, pulling conversation data, or pushing external data into the agent workspace.

Key Integration Capabilities

• Native ecommerce integrations — Connect order management systems, CRMs, and loyalty platforms so agents see order history and customer data without switching tabs.
• Webhook & event support — Trigger external workflows based on conversation events (e.g., ticket closed, CSAT submitted, Mim escalation).
• Custom routing logic — The Conversation Engine supports rule-based routing via the visual builder; advanced use cases can leverage API-driven attribute injection to influence routing decisions dynamically.

Mim AI Agent Architecture

• Mim is trained on your knowledge base content and can be extended with transactional actions (refunds, tracking lookups, order modifications) via backend integrations.
• Supports 30+ languages natively.
• Escalation handoffs pass the full conversation history and detected intent to the receiving human agent.

AI Co-Pilot Features (Agent-Facing)

• Response suggestions generated in real time from your knowledge base.
• On-the-fly translation for multilingual agent teams.
• Sentiment detection and Auto-QA scoring against custom criteria.

Deployment

• SaaS/cloud-only; no self-hosting required. Go-live timelines reported at a few days for standard configurations.