Assembled

Workforce management built for the AI era — unifying human agents, AI, and BPOs in one platform

Enterprise·All audiences·Powered by Anthropic (Claude)·API available

Key strengths

Unified platform for human agents, AI agents, and BPO vendorsML-based forecasting and AI-powered schedulingOmnichannel AI agents (chat, email, voice, SMS)Real-time analytics and workforce visibility dashboardSOC 2, GDPR, and HIPAA compliant enterprise security

Enterprise pricing

San Francisco, USA

Founded 2018

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Integrating WFM data into BI pipelines: Use the Assembled API to pull scheduling, adherence, and forecasting data into internal dashboards or data warehouses.
Building custom agentic workflows: Configure multi-step automation workflows that connect AI agents to internal CRMs, knowledge bases, and ticketing systems for end-to-end resolution.
Orchestrating blended workforce routing: Implement intelligent case routing logic based on real-time capacity signals across human agents, BPO vendors, and AI agents.
Automating forecast-driven staffing: Feed historical ticket volume and case-type data into Assembled's ML forecasting engine to auto-generate staffing recommendations and schedules.
Enforcing policy guardrails on AI interactions: Configure RBAC permissions and policy-aligned guardrails across deployed AI agents to maintain compliance and audit-readiness.
Monitoring AI agent performance vs. human agents: Leverage real-time analytics to benchmark AI automation rates, CSAT impact, and FRT improvements against human baselines.