Assembled

Workforce management built for the AI era — unifying human agents, AI, and BPOs in one platform

Enterprise·All audiences·Powered by Anthropic (Claude)·API available

Key strengths

Unified platform for human agents, AI agents, and BPO vendorsML-based forecasting and AI-powered schedulingOmnichannel AI agents (chat, email, voice, SMS)Real-time analytics and workforce visibility dashboardSOC 2, GDPR, and HIPAA compliant enterprise security

Enterprise pricing

San Francisco, USA

Founded 2018

Get alerts when Assembled changes

Free. We'll email you when pricing, the free tier, API access or open-source status changes.

No ratings yet

Technical Setup & API Overview

API Access

Assembled provides a documented REST API accessible at assembled.com/api-docs. The API enables programmatic access to scheduling, forecasting data, and workforce metrics to integrate Assembled into custom internal tooling or reporting pipelines.

Key Integration Points

Helpdesk/CRM Connectors: Native integrations with major support platforms to sync ticket volume, agent activity, and case data.
AI Agent Configuration: Build and deploy agentic workflows that connect to internal tools, knowledge bases, and policies for end-to-end ticket resolution across chat, email, voice, and SMS.
Agentic Workflows: Define routing logic, escalation rules, and automation triggers based on case type, live capacity data, and historical performance.

Key Parameters & Features

ML Forecasting Engine: Ingests historical case data to generate demand forecasts and staffing recommendations.
Real-Time Capacity API: Query live agent availability and AI agent throughput to power dynamic routing.
Permissions & Guardrails: Role-based access control (RBAC), audit logs, and policy-aligned guardrails configurable per AI agent deployment.
Compliance: SOC 2 Type II, GDPR, and HIPAA compliant infrastructure; data handling aligned to enterprise security requirements.

Alternatives