Siena AI

Technical Use Cases

1. High-Volume Ticket Deflection

Integrate Siena with Zendesk to automatically resolve up to 80% of inbound support tickets. Per-ticket pricing ($0.90/ticket) makes cost modeling straightforward against existing support headcount costs.

2. Post-Purchase Workflow Automation

Connect Siena to Shopify and Recharge to automate returns, refunds, order tracking queries, and subscription management actions — reducing manual agent handling of repetitive post-purchase flows.

3. AI Persona Deployment at Scale

Configure a fully customized AI persona with brand-specific voice guidelines. Deploy consistently across support channels and social media moderation without per-channel re-training overhead.

4. VoC Intelligence Pipeline

Leverage Siena's voice-of-customer intelligence layer to extract aggregated sentiment and trend signals from automated interactions — feeding product, marketing, and CX teams with structured customer insight data.

5. Generative Product Recommendations in Support Flows

Surface contextually relevant product recommendations within support interactions, creating a revenue-generating layer on top of the core automation stack.

6. Review & Loyalty Signal Integration

Connect Yotpo to align support automation with loyalty and review data, enabling agents to personalize responses based on customer loyalty status or recent review activity.