NICE CXone
The enterprise AI platform built to elevate customer experience at scale
Enterprise·All audiences·Powered by NICE proprietary AI (purpose-built for CX)·API available
Key strengths
Purpose-built CX AI handling 25B+ interactions annuallyUnified platform covering self-service, agent assist, and workforce management11-time Gartner Magic Quadrant Leader for Contact Center as a ServiceOmnichannel engagement across voice, digital, and outbound channelsAI-powered workforce management with 100% interaction analytics and quality evaluation
Enterprise pricing
Hoboken, USA
Founded 1986
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Technical Integration & Setup
API & SDK Access
NICE CXone exposes RESTful APIs and robust SDKs for building custom integrations, automating workflows, and embedding CX AI capabilities into existing business systems. Developers can access these through the Developer Tools & APIs section of the NICE platform.
# Example: Authenticate and retrieve interaction data via NICE API
curl -X GET "https://api.niceincontact.com/inContactAPI/services/v27.0/contacts" \
-H "Authorization: Bearer {access_token}" \
-H "Content-Type: application/json"
Key Platform Capabilities for Developers
- CXexchange Marketplace: Discover and deploy pre-certified partner integrations to extend platform capabilities.
- Pre-Built Integrations: Out-of-the-box connectors for Salesforce, Zendesk, ServiceNow, Microsoft Teams, and more.
- Agentic AI Orchestration: Build and configure autonomous AI agents for self-service resolution, proactive engagement, and process automation.
- Omnichannel Routing Engine: Configure intelligent routing rules using AI-based customer-agent matching logic.
- Open-Cloud Architecture: Deploy on NICE's cloud infrastructure with enterprise-grade security, compliance, and reliability backed by the NICE Trust Center.