NICE CXone

The enterprise AI platform built to elevate customer experience at scale

Enterprise·All audiences·Powered by NICE proprietary AI (purpose-built for CX)·API available

Key strengths

Purpose-built CX AI handling 25B+ interactions annuallyUnified platform covering self-service, agent assist, and workforce management11-time Gartner Magic Quadrant Leader for Contact Center as a ServiceOmnichannel engagement across voice, digital, and outbound channelsAI-powered workforce management with 100% interaction analytics and quality evaluation

Enterprise pricing

Hoboken, USA

Founded 1986

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Agentic AI Deployment: Configure and deploy autonomous AI agents using NICE's Conversational AI and Agentic Platform to handle full customer intent resolution workflows across channels.
Custom Integration via REST APIs: Use NICE's RESTful APIs and SDKs to pull interaction data, trigger workflows, and push analytics into external BI or CRM systems.
IVR & Omnichannel Routing Configuration: Build and tune IVR call flows and AI-based omnichannel routing rules to optimize agent matching and reduce average handle time.
Interaction Analytics Pipeline: Tap into 100% interaction recording and AI transcription to feed downstream quality management, compliance monitoring, and sentiment analysis systems.
Workforce Management Automation: Integrate NICE's AI forecasting engine with HR systems to automate scheduling, shift bidding, and real-time adherence tracking.
Third-Party AI Orchestration with Cognigy: Combine NICE CXone with Cognigy AI to accelerate AI adoption and scale intelligent agent orchestration across all CX touchpoints.