Certainly
Free tierAI Agents for Customer Experience — automate support, sales, and engagement at scale
Free tier available·All audiences·Powered by OpenAI·API available
Key strengths
No-code AI agent builder for customer experienceOmnichannel support across chat, email, and messaging platformsNative e-commerce and CRM integrationsMultilingual AI conversations out of the boxSeamless human handoff for complex queries
Free tier + paid plans
Copenhagen, Denmark
Founded 2017
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- Custom Chatbot Integration — Use the Certainly REST API to embed AI agent capabilities into proprietary platforms, mobile apps, or internal dashboards.
- E-commerce Platform Automation — Connect Certainly to Shopify or similar platforms via native integrations to pull real-time product, inventory, and order data into bot responses.
- Webhook-Driven Workflows — Trigger downstream business logic (CRM updates, ticket creation, notifications) via webhooks on conversation events like handoffs or lead captures.
- NLU Model Customization — Fine-tune intent recognition and entity extraction by uploading domain-specific training data through the platform's training interface.
- Omnichannel Deployment Pipeline — Deploy a single bot configuration across web, email, SMS, and social messaging channels through a unified API, ensuring consistent UX.
- Analytics & Reporting Integration — Pull conversation analytics via API into BI tools or data warehouses to monitor resolution rates, CSAT scores, and agent handoff patterns.
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