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Tidio

Free tier

AI-powered customer service platform that automates up to 67% of conversations

Free tier available·All audiences·Powered by Tidio (Lyro)·API available
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Key strengths

Lyro AI Agent achieves up to 67% conversation resolution rate — highest claimed in the industryMulti-channel support across live chat, help desk, and automated flowsNo-code setup with optional deep integration via REST APIs, webhooks, and MCPResolution Rate Guarantee: refund if resolutions don't reach at least 50%Trusted by 300,000+ businesses with strong ratings across G2, Capterra, Shopify, and WordPress
Free tier + paid plans
San Francisco, United States
Founded 2019
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Technical Integration Guide

Installation

Add the Tidio widget via a JavaScript snippet or use platform-specific SDKs for Shopify, WordPress, Squarespace, and Magento. A Mobile SDK is available for Android and iOS native app integration.

REST API & Webhooks

Tidio exposes a full REST API for managing conversations, contacts, operators, and automation triggers programmatically. Webhooks allow real-time event streaming to your backend (e.g., new conversation, message received, ticket status change).

JavaScript Actions

Use JS Actions to interact with the Tidio widget from your frontend code — trigger chat openings, pass visitor attributes (e.g., user ID, plan tier), and prefill conversation context for personalized AI responses.

Model Context Protocol (MCP)

Tidio supports MCP for building custom-fit AI agents that connect Lyro to your internal systems, enabling it to query CRMs, order management tools, or databases during live conversations.

Key Integration Points

  • 120+ native integrations: Shopify, WordPress, Zapier, HubSpot, Klaviyo, Messenger, WhatsApp, Instagram
  • Flows engine: Trigger-based no-code automation with conditional logic, time delays, and multi-channel delivery
  • Lyro Smart Actions: Allow Lyro to perform backend tasks (e.g., order lookups, ticket creation) beyond simple Q&A
  • Status Page & Roadmap: Available at tidio.com for monitoring uptime and upcoming features