AI WikiAI Wiki
Tidio logo

Tidio

Free tier

AI-powered customer service platform that automates up to 67% of conversations

Free tier available·All audiences·Powered by Tidio (Lyro)·API available
Visit

Key strengths

Lyro AI Agent achieves up to 67% conversation resolution rate — highest claimed in the industryMulti-channel support across live chat, help desk, and automated flowsNo-code setup with optional deep integration via REST APIs, webhooks, and MCPResolution Rate Guarantee: refund if resolutions don't reach at least 50%Trusted by 300,000+ businesses with strong ratings across G2, Capterra, Shopify, and WordPress
Free tier + paid plans
San Francisco, United States
Founded 2019
No ratings yet

Tidio is a SaaS customer service platform with a composable architecture centered on its Lyro AI Agent, which is trained on custom knowledge bases and deployed across web, mobile (Android/iOS), Windows, and Mac clients. The platform exposes REST APIs, webhooks, JavaScript actions, and Model Context Protocol (MCP) support for deep system integrations, enabling developers to build custom AI workflows on top of the core product.

Lyro leverages conversational AI to understand context, maintain brand voice alignment, and execute complex support tasks. It provides actionable CSAT feedback loops and integrates natively with 120+ third-party tools including Shopify, WordPress, Squarespace, Magento, Instagram, Facebook Messenger, and WhatsApp. The Flows automation engine supports no-code trigger-based sequences for lead capture, sales, and proactive messaging. A Mobile SDK is also available for native app integrations.