Gorgias

Free tier

The Conversational AI platform for ecommerce — sell, support, and engage customers 24/7

Free tier available·All audiences·Powered by OpenAI·API available

Key strengths

Native Shopify integration with live order and customer dataAI Agent pre-trained on 1B+ ecommerce conversationsOmnichannel inbox (email, chat, SMS, WhatsApp, Instagram, Facebook)300+ integrations including Klaviyo, Recharge, and YotpoAutomates ~60% of support tickets with brand-aligned guardrails

Free tier + paid plans

San Francisco, USA

Founded 2017

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Gorgias is built on a direct OpenAI partnership, with models fine-tuned for ecommerce tasks such as product recommendations, order management, and brand voice alignment. It integrates natively into Shopify (Shopify-invested), pulling live order, customer, and product data directly into every ticket without additional data syncing. The platform exposes a developer API and webhooks, supports 300+ app integrations via a built-in app store, and provides custom integration pathways through documented developer docs. Its architecture handles high ticket volumes and BFCM-level surges with guaranteed platform stability and zero-downtime SLAs.

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