Gorgias
Free tierThe Conversational AI platform for ecommerce — sell, support, and engage customers 24/7
Free tier available·All audiences·Powered by OpenAI·API available
Key strengths
Native Shopify integration with live order and customer dataAI Agent pre-trained on 1B+ ecommerce conversationsOmnichannel inbox (email, chat, SMS, WhatsApp, Instagram, Facebook)300+ integrations including Klaviyo, Recharge, and YotpoAutomates ~60% of support tickets with brand-aligned guardrails
Free tier + paid plans
San Francisco, USA
Founded 2017
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- Shopify Order Automation: Leverage native Shopify data to auto-resolve order-status tickets and trigger in-platform actions (cancel, discount, refund) via API calls inside the helpdesk.
- AI Agent Deployment: Configure and deploy an OpenAI-powered AI Agent with custom guardrails, brand tone settings, and SOPs via the Gorgias admin API.
- Omnichannel Webhook Routing: Use webhooks to route and classify inbound messages from email, SMS, WhatsApp, and social channels into a unified ticket queue.
- CRM & ESP Integration: Sync customer data bidirectionally with Klaviyo, Yotpo, and Recharge via one-click integrations to personalize responses based on loyalty status, subscription tier, or purchase history.
- Custom App Development: Build and publish integrations to the Gorgias App Store using the partner developer docs and API framework.
- Analytics & Reporting API: Pull automation rate, revenue attribution, and ticket resolution metrics programmatically for custom BI dashboards or reporting pipelines.