Gorgias

Free tier

The Conversational AI platform for ecommerce — sell, support, and engage customers 24/7

Free tier available·All audiences·Powered by OpenAI·API available

Key strengths

Native Shopify integration with live order and customer dataAI Agent pre-trained on 1B+ ecommerce conversationsOmnichannel inbox (email, chat, SMS, WhatsApp, Instagram, Facebook)300+ integrations including Klaviyo, Recharge, and YotpoAutomates ~60% of support tickets with brand-aligned guardrails

Free tier + paid plans

San Francisco, USA

Founded 2017

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Shopify Order Automation: Leverage native Shopify data to auto-resolve order-status tickets and trigger in-platform actions (cancel, discount, refund) via API calls inside the helpdesk.
AI Agent Deployment: Configure and deploy an OpenAI-powered AI Agent with custom guardrails, brand tone settings, and SOPs via the Gorgias admin API.
Omnichannel Webhook Routing: Use webhooks to route and classify inbound messages from email, SMS, WhatsApp, and social channels into a unified ticket queue.
CRM & ESP Integration: Sync customer data bidirectionally with Klaviyo, Yotpo, and Recharge via one-click integrations to personalize responses based on loyalty status, subscription tier, or purchase history.
Custom App Development: Build and publish integrations to the Gorgias App Store using the partner developer docs and API framework.
Analytics & Reporting API: Pull automation rate, revenue attribution, and ticket resolution metrics programmatically for custom BI dashboards or reporting pipelines.