Otter.ai

Otter.ai — Technical Overview

Otter.ai is a freemium AI meeting intelligence platform that combines real-time transcription, automated summarization, and workflow automation into a unified Conversational Knowledge Engine. Key architectural capabilities include:

• Live transcription with speaker diarization across Zoom, Microsoft Teams, and Google Meet
• Bot-free desktop recording on Mac and Windows — no meeting bot required
• MCP (Model Context Protocol) Server enabling direct integration with AI chat tools such as ChatGPT and Claude
• CRM sync with Salesforce and HubSpot for automated pipeline updates
• Specialized AI Agents for SDR and recruiting workflows
• API access for custom integrations and programmatic retrieval of transcripts, summaries, and action items
• Multi-language transcription support
• Broad integration surface covering productivity (Notion, Google Docs, Google Drive, Dropbox), project management (Jira, Asana), communication (Slack), ATS (Greenhouse), enterprise search (Glean), and automation (Zapier)

Pricing tiers: Free (300 min/month, 3 file imports) → Pro ($8.33/user/month annual) → Business ($19.99/user/month annual) → Enterprise (custom).