NICE
The enterprise AI platform built for better customer experience at scale
Enterprise·All audiences·Powered by Proprietary (NICE AI + Cognigy)·API available
Key strengths
Purpose-built AI for customer experience (CX)Omnichannel engagement orchestration across voice, digital, and chatAgentic AI for full self-service automationWorkforce engagement management with AI-powered forecasting and quality monitoringNamed Gartner Magic Quadrant Leader for Contact Center as a Service for 11 consecutive years
Enterprise pricing
Hoboken, USA
Founded 1986
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- Agentic AI Workflow Automation – Developers build and deploy AI agents that span multiple business systems (CRM, ERP, ticketing) to fully automate customer intent from detection through fulfillment.
- Omnichannel Routing Engine Integration – Engineers integrate NICE's smart routing APIs into existing telephony or digital infrastructure to reduce wait times and optimize agent-customer matching.
- Custom Agent Workspaces – Dev teams extend the Agent or Supervisor Workspace via APIs and SDKs to embed proprietary tools, dashboards, or data feeds.
- Interaction Analytics Pipelines – Data engineers consume NICE's analytics APIs to feed interaction data (100% of calls/chats) into downstream BI tools or data warehouses for compliance and performance monitoring.
- CXexchange Marketplace Integrations – Platform engineers connect NICE to third-party systems like Salesforce, ServiceNow, or Microsoft Teams via certified pre-built connectors.
- Compliance & Recording Management – Compliance teams leverage recording APIs to capture, store, and retrieve 100% of interactions in alignment with regulatory requirements (e.g., GDPR, HIPAA, PCI).