Intercom
Free tierThe only helpdesk designed for the AI Agent era, with natively integrated AI
Paid·All audiences·Powered by Intercom (proprietary AI Engine) + Anthropic·API available
Key strengths
Natively integrated AI Agent (Fin) with industry-leading 76% average resolution rateOmnichannel support (phone, email, chat, Slack, and more)Outcome-based pricing — pay only for resolved conversationsUnified inbox shared by AI and human agentsCentralised Knowledge Hub for AI and human supportAI-powered Copilot for agent assistanceWorks with existing helpdesks (Salesforce, HubSpot, Freshdesk)
Paid only · from $19 USD/mo
San Francisco, United States
Founded 2011
Facts verified against intercom.com on
Recent changes
- Pricing model: freemium → paid only
- Plans updated: Essential plan at $19/seat/mo + $0.99/outcome for Fin AI Agent; Advanced at $85/seat/mo + $0.99/outcome; Expert at $132/seat/mo + $0.99/outcome. Fin-only (with existing helpdesk) at $0.99/outcome. Add-ons: Pro from $99/workspace/mo, Copilot $29/teammate/mo, Proactive Support Plus from $99/workspace/mo. 14-day free trial, no credit card required.
- Starting price: $29/mo → $19/mo
Get alerts when Intercom changes
Free. We'll email you when pricing, the free tier, API access or open-source status changes.
No ratings yet
Intercom — Developer Docs & Integration Notes
- API: Intercom exposes an API, enabling developers to automate workflows, sync data, and build custom integrations on top of the platform.
- Native integrations: Slack, Shopify, GitHub, Salesforce, HubSpot, Freshdesk — available out of the box.
- Existing helpdesk compatibility: Fin AI Agent can be layered onto Salesforce, HubSpot, or Freshdesk without replacing your current helpdesk. The Fin-only plan ($0.99/outcome) is purpose-built for this deployment pattern.
- Knowledge Hub: Centralised repository that feeds both Fin's AI responses and human agent tooling — a single content layer to maintain.
- Unified inbox architecture: Shared between AI and human agents, supporting programmatic routing and handoff.
- Add-ons available:
- Copilot — AI assistant for human agents at $29/teammate/mo.
- Pro — from $99/workspace/mo.
- Proactive Support Plus — from $99/workspace/mo.
Plans at a glance:
| Plan | Price |
|---|---|
| Essential | $19/seat/mo + $0.99/outcome |
| Advanced | $85/seat/mo + $0.99/outcome |
| Expert | $132/seat/mo + $0.99/outcome |
| Fin-only | $0.99/outcome |
Alternatives
See all alternatives Alternatives to Intercom
Is Intercom yours? Claim the listing & get the badge