Fireflies.ai vs Retell AI

Side-by-side comparison of Fireflies.ai and Retell AI: pricing, features, API access, and community ratings.

AI comparison summary

TL;DR: Fireflies.ai is designed for passive meeting documentation and analysis—it listens, transcribes, and extracts insights from calls you're already having. Retell AI is built for autonomous voice agents that actively conduct phone conversations on your behalf, with ultra-low latency and outbound dialing capabilities. Choose Fireflies if you need smart notes and searchable meeting records; choose Retell if you want AI to handle customer service calls, lead qualification, or other phone interactions independently.

Fireflies.ai
Fireflies.ai

AI meeting notes with search, sentiment analysis, and CRM integration for sales teams.

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Retell AI
Retell AI

#1 AI Voice Agent Platform for Automating Phone Calls

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Category
Voice & speech
Voice & speech
Pricing
Freemium
Freemium
Starting price
USD 10/mo
Free tier
Audience
All audiences
All audiences
API available
Open source
Self-hostable
Model provider
Fireflies
Multiple (OpenAI GPT, Anthropic Claude, Google Gemini, Custom LLM)
Founded
2016
Headquarters
San Francisco, US
Key strengths
  • ·High-accuracy transcription (95%) in 100+ languages
  • ·Comprehensive AI meeting summaries with action items
  • ·Conversation intelligence and speaker analytics
  • ·Enterprise-grade security (SOC 2 Type II, GDPR, HIPAA)
  • ·Low-latency (~600ms) voice AI orchestration
  • ·High workflow accuracy (95.7% in independent benchmark)
  • ·No-code drag-and-drop agent builder
  • ·Enterprise-grade compliance (HIPAA, SOC2 Type II, GDPR, ISO 27001)